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ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course
27 May 2011

ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

Tim Malone, Ivanka Menken, Gerard Blokdijk, "ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course"
Publisher: Emereo Pty Ltd | 2009 | ISBN: 1921573600 | PDF | 188 pages | 4.2 MB


The ITIL (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this 2009 edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL V3 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL V3 Foundation Complete Certification Kit is, to quote numerous of ITIL certified clients, "the gold standard of ITIL Certification."
The ITIL Series: ITIL Capacity Management
12 April 2011

The ITIL Series: ITIL Capacity Management

The ITIL Series: ITIL Capacity Management
Publisher: I.B.M Press | 2011 | 240 Pages | ISBN: 0137065922 | PDF | 2 MB

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management
CBT Nuggets - ITIL v3 Foundation - ITIL Information Technology Infrastructure Library
24 October 2012

CBT Nuggets - ITIL v3 Foundation - ITIL Information Technology Infrastructure Library

CBT Nuggets - ITIL v3 Foundation - ITIL Information Technology Infrastructure Library
English | Stereo | 800x600| Video Training | 564.02 MB

Learn the basics of ITIL from trainer Michael Shannon. This series is aimed at large IT departments.
For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.
ITIL Foundation Exam Study Guide
30 April 2013

ITIL Foundation Exam Study Guide
ITIL Foundation Exam Study Guide
English | ISBN: 1119942756 | 2012 | PDF | 408 pages | 12 MB

Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential res
Serviceorientiertes It-Management: Itil-Best-Practices Und -Fallstudien
31 July 2010

Serviceorientiertes It-Management: Itil-Best-Practices Und -Fallstudien
Serviceorientiertes It-Management: Itil-Best-Practices Und -Fallstudien
Springer-Verlag 2005 | 370 | ISBN: 3540205322 | PDF | 1
Unternehmen konzentrieren sich wieder verstarkt auf die Kosteneffektivitat ihrer IT-Abteilungen. Nicht mehr die Technologie, sondern Kosten und Kundenzufriedenheit stehen im Vordergrund. Die Transformation von einer technologieorientierten IT-Abteilung zu einem kundenorientierten IT-Dienstleister mit einer effizienten Gestaltung der internen IT-Managementprozesse kann nur durch ein service-orientiertes IT-Management gewahrleistet werden. Diesem Thema nahert sich das Buch von zwei Seiten: Neben einer strukturierten Beschreibung von Best Practices basierend auf der IT Infrastructure Library (ITIL) werden Erfahrungen aus der Praxis zum Thema service-orientiertes IT-Management in Form von Fallstudien bereitgestellt....
ITIL Capacity Management
12 April 2011

ITIL Capacity Management

ITIL Capacity Management

2011 | 240 | ISBN: 0137065922 | PDF | 2 Mb

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management ...
ITIL Capacity Management
12 April 2011

ITIL Capacity Management
ITIL Capacity Management
Publisher: I.B.M Press | 2011 | 240 Pages | ISBN: 0137065922 | PDF | 2 MB

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Capacity Management
ITIL V3 Foundation Learning Program
7 March 2012

ITIL V3 Foundation Learning Program

ITIL v3 Foundation Course Training Manual.
English | Pdf | 320pages | ISBN-10: 1921573600 | 45.2 MB

Information Technology (IT) has become increasingly vital to organizations seeking to support business strategy during an economic downturn and to increase the organization's competitive advantage once market conditions improve. The steadily increasing size and complexity of today's IT environments (often combined with shrinking budgets) leads to significant challenges for organizations wishing to deliver world class service aligned with business needs.The Information Technology Infrastructure Library (ITIL) can help you build a strategic and operational framework in order to ensure that IT delivers maximum value to the business and positions the organization for long-term growth and success.
CBT Nuggets ITIL v3 Foundation Complete with Updates 1-20
12 October 2012

CBT Nuggets ITIL v3  Foundation Complete with Updates 1-20

CBT Nuggets ITIL v3 Foundation Complete with Updates 1-20
English | FLV | 800 x 600 15.00 fps h246 | MP3 143Kbps | 564 MB
Genre: Training

Learn the basics of ITIL from trainer Michael Shannon. This series is aimed at large IT departments. For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.
CBT Nuggets Training - ITIL v3 Foundation
17 October 2012

CBT Nuggets Training - ITIL v3 Foundation

CBT Nuggets Training - ITIL v3 Foundation
IT Infrastructures and Service Management training for IT departments

English| Audio: aac, 44100 Hz, stereo
FLV| Video: h264, yuv420p, 800x600, 15.00 fps(r)| 564MB
Genre: Video Training

Learn the basics of ITIL from trainer Michael Shannon. This series is aimed at large IT departments.